We usually reply within one working day.
Steparö needs permission to read steps. On iPhone: Settings → Privacy & Security → Health → Steparö → enable Steps. On Android: open Health Connect and allow Steparö to read steps. Then pull down on the home screen to refresh.
Points are awarded when you pass daily step milestones: 5,000 (+5), 10,000 (+9), 15,000 (+12) and 20,000 (+16). Steps sync whenever you open the app — open it at least once every 14 days so no days are lost.
Redeem an offer with your points, then show the voucher QR code in Vouchers to the merchant at the till. Check the expiry date before you visit — expired vouchers can't be used.
Sign in on the new phone and your points and vouchers follow your account. Each day's steps are counted from one device at a time, so the new phone takes over from the day you switch.
Profile → Delete Account removes your account and data permanently.
Email us at support@steparo.app — include the email address you registered with so we can find your account.